Unknown admin in your Business Manager

Steps

1. Remove the person.
2. Check partners.
3. Turn on two-factor for all admins.

Step 1: the route, in order

Work through the steps below in order. Skipping ahead usually costs time.

1. Open Account Quality and look at three levels: your own profile's advertising access, the Business Portfolio, and each ad account.
2. Fix the highest level first. An ad account review rarely succeeds while the portfolio or your profile is restricted.
3. Clear payment problems before asking for review: settle any balance and use a card in the business name.
4. Request one review per restricted item, from Account Quality, and keep the confirmation.
5. For takeovers, secure every admin's profile and remove unknown people, partners and apps in Business settings first.

Step 2: proof to gather

• Registration documents that match the portfolio's legal name and address exactly.
• Screenshots of Account Quality and any ad rejections.
• The ad account ID and Business Portfolio ID.
• A website on your own domain with contact details and clear policies.
• Invoices or card statements that match the account.

Step 3: what to write

• Name the asset, the date it was restricted, and what you have changed since.
• If ads ran after a takeover, say when the takeover started and when you regained control.
• Keep it to facts; Meta's team sees many requests and a short clear one is easier to act on.

Common mistakes

• Buying or renting 'aged' ad accounts.
• Sharing your login with a freelancer instead of adding them as a partner or person.
• Opening new ad accounts or portfolios to keep spending; Meta can treat this as circumvention.
• Adding a card that was used on another restricted account.

Step 4: after submitting

• Check Account Quality and the email on the portfolio for the result.
• If verification is requested, submit documents that match the portfolio details exactly.
• Once restored, start with small budgets and ads that clearly follow the Advertising Standards.
• Add two-factor for every admin and keep at least two admins you trust.

Step 5: if you are stuck

• Business verification keeps rejecting matching documents.
• The review button is missing or the decision is final.
• Several ad accounts and portfolios are restricted together.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Acctfix

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Acctfix

Acctfix is an independent account recovery service. We help with hacked, disabled, suspended and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager, username claims, impersonation reports and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.