Ad accounts and Business Manager

Covered

• Disabled and restricted ad accounts.
• Business Portfolio restrictions and verification.
• Takeovers and unknown charges.

Guides in this section

• Unknown charges on your Meta ad account
• Unknown admin in your Business Manager
• Ad account disabled after a hack
• Remove unknown apps from Business Manager

Step 1: the route, in order

Work through the steps below in order. Skipping ahead usually costs time.

1. Open Account Quality and look at three levels: your own profile's advertising access, the Business Portfolio, and each ad account.
2. Fix the highest level first. An ad account review rarely succeeds while the portfolio or your profile is restricted.
3. Clear payment problems before asking for review: settle any balance and use a card in the business name.
4. Request one review per restricted item, from Account Quality, and keep the confirmation.
5. For takeovers, secure every admin's profile and remove unknown people, partners and apps in Business settings first.

Step 2: proof to gather

• Registration documents that match the portfolio's legal name and address exactly.
• A website on your own domain with contact details and clear policies.
• Invoices or card statements that match the account.
• Screenshots of Account Quality and any ad rejections.
• The ad account ID and Business Portfolio ID.

Step 3: what to write

• If ads ran after a takeover, say when the takeover started and when you regained control.
• Name the asset, the date it was restricted, and what you have changed since.
• Keep it to facts; Meta's team sees many requests and a short clear one is easier to act on.

Common mistakes

• Adding a card that was used on another restricted account.
• Sharing your login with a freelancer instead of adding them as a partner or person.
• Buying or renting 'aged' ad accounts.
• Opening new ad accounts or portfolios to keep spending; Meta can treat this as circumvention.

Step 4: after submitting

• Check Account Quality and the email on the portfolio for the result.
• Add two-factor for every admin and keep at least two admins you trust.
• Once restored, start with small budgets and ads that clearly follow the Advertising Standards.
• If verification is requested, submit documents that match the portfolio details exactly.

Step 5: if you are stuck

• The review button is missing or the decision is final.
• Several ad accounts and portfolios are restricted together.
• Business verification keeps rejecting matching documents.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Acctfix

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Acctfix

Acctfix is an independent account recovery service. We help with hacked, disabled, suspended and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager, username claims, impersonation reports and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.