Guides
- Instagram recovery: Instagram accounts hacked, disabled, suspended or stuck on a check, with the steps in order.
- Facebook recovery: Facebook profiles and Pages hacked, disabled, locked or behind an ID check.
- Ad accounts and Business Manager: Ad accounts and Business Portfolios restricted, disabled or taken over.
- Usernames: Usernames lost in a hack or held by someone else on Instagram, TikTok and Snapchat.
- TikTok recovery: TikTok accounts hacked, banned, locked or suspended.
- Snapchat recovery: Snapchat accounts hacked, locked or banned.
- Threads recovery: Threads profiles hacked, banned or lost with Instagram.
- Hacked accounts: The first hour after a hack on Instagram, Facebook, TikTok, Snapchat or Business Manager.
- Impersonation: Fake and clone accounts posing as you or your business.
- For agencies: White-label recovery for agencies managing client accounts and ad accounts.
- Pricing: How terms are set at Acctfix.
- How it works: How a recovery with Acctfix runs.
- FAQ: Questions about Acctfix.
- Instagram, email changed: Hacked Instagram account with a changed email and phone. The recovery path that works most often.
- Facebook, taken over: Hacked Facebook account: the official routes, the order to use them in, and how to protect Pages and ads.
- Snapchat, hacked: Your Snapchat account was hacked. How to reset, report and protect it.
- TikTok, hacked: TikTok account hacked or the email changed. How to recover it and secure it.
- The second attack: recovery scams: Fake hackers and fake support agents target people who lost an account. How to recognise them.
- Instagram hacked and the email was changed: Someone changed the email on your Instagram. How to use the security email, the revert link and Instagram's hacked page.
- The hacker turned on two-factor on your Instagram: The hacker added two-factor authentication to your Instagram, so codes go to them. The routes that still work.
- Hacked Instagram, and you lost the email and phone too: You lost access to the email and phone on your hacked Instagram. What Instagram can still verify and how.
- Facebook hacked and the email or phone was changed: Your Facebook email or phone was changed by someone else. The security email, facebook.com/hacked and what follows.
- Someone is running ads on your hacked Facebook: Someone hacked your Facebook and is running ads with your payment method. Stop the spend first, then recover.
- Facebook was hacked, then disabled: Your Facebook was hacked and then disabled for what the hacker did. The order of steps that matters.
- Snapchat hacked and the email was changed: Your Snapchat password or email was changed by someone else. Snapchat's support form and what to send.
- TikTok hacked and the email or phone was changed: Someone changed the email or phone on your TikTok. TikTok's in-app report and what to have ready.
- Someone asked you to send them a login code: A friend or 'support agent' asked you to send a code you just received. Why it is a takeover attempt and what to do.
- How to secure an account after a hack: The checklist to run after you get a hacked Instagram, Facebook, Snapchat or TikTok back.
- Hacked account in the UK: Your account was hacked in the UK. The official recovery routes, Action Fraud, and what to keep.
- Hacked account in the United States: Your account was hacked in the US. Official recovery routes and where to report fraud.
- Hacked account in Canada or Australia: Account hacked in Canada or Australia. Official recovery routes and the national reporting centres.
- Instagram hacked and the username changed: The hacker renamed your Instagram. How to find the account and get it back.
- Instagram suspicious login attempt: Instagram warned you about a login you did not make.
- Instagram disabled and you lost the email: Your Instagram was disabled and you can no longer reach the email on it.
- Instagram selfie check after a hack: Instagram asks for a video selfie when you try to recover a hacked account.
- Meta Verified account hacked: A Meta Verified Instagram was taken over.
- Facebook locked for suspicious activity: Facebook locked your account after unusual activity.
- Facebook trusted contacts: what to use now: Facebook trusted contacts is no longer supported. What to use instead to get back in.
- Facebook Page hacked and renamed: A hacker took your Facebook Page and changed its name.
- Unknown charges on your Meta ad account: Ads you did not create are spending money.
- Unknown admin in your Business Manager: Someone you do not know was added to your Business Portfolio.
- Ad account disabled after a hack: Meta disabled your ad account for ads a hacker ran.
- Remove unknown apps from Business Manager: Apps and tokens in your Business Portfolio that you do not recognise.
- TikTok: too many attempts: TikTok blocks logins after too many tries.
- TikTok banned after someone else used it: A hacker's activity got your TikTok banned.
- Snapchat locked after a hack: Snapchat locked an account that was hacked.
- Recover Snapchat without the phone number: You lost the phone number on your Snapchat.
- Snapchat hacked in the UK: A UK user's Snapchat taken over.
- Threads hacked through Instagram: Someone posting on your Threads.
- Instagram username stolen in a hack: The hacker moved your handle to another account.
- TikTok username lost after a hack: Your TikTok handle was changed and taken.
- A fake account asks my friends for money: A clone of your profile is messaging people.
- Facebook clone profile: Someone copied your Facebook profile.
- SIM swap and account takeover: Your phone number was moved and accounts taken.
- Set up two-factor after a hack: Lock down every account after you get back in.
- Hacked account in the EU: EU users with a hacked account: the platform route and the DSA.
- Hacked account in the UAE or Saudi Arabia: Gulf users with hacked accounts.
- Agency playbook: client account hacked: What an agency should do when a client's account is taken over.
What to send
- Your username or profile link.
- A screenshot of the notice or error, with the date visible.
- Which email or phone is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Acctfix
- Message us on WhatsApp or email with the username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
- We prepare the appeal and the supporting details, to go through the platform’s own channels.
- We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.
About Acctfix
Acctfix is an independent account recovery service. We help with hacked, disabled, suspended and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager, username claims, impersonation reports and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.