Never
We never ask for passwords or codes.
Short answer. Asking is free. Terms depend on the platform, the problem and the work involved. Terms are agreed with you before any work starts.
What affects the terms
The platform and the type of notice.
What is always free
Sending us the details and getting an honest view.
Never
- We never ask for passwords or codes.
- We never promise an outcome.
What affects the terms
- The platform and the type of notice.
- How many profiles, Pages or ad accounts are involved.
- Whether the official appeal is still open.
- Whether a hack, ID check or business verification is part of it.
What is always free
- Sending us the details and getting an honest view.
- Being told when we do not think we can help.
What we never do
- Ask for passwords or login codes.
- Claim a contact inside any platform.
- Promise an outcome; the platform decides.
Questions people ask
- Is asking free? Yes.
- Do terms change during the work? Only if you agree to new terms.
- Can I stop at any time? Yes, tell us and we stop.
- Do you work with businesses and agencies? Yes, terms reflect the number of assets.
Why there is no price list
Two accounts with the same notice can need very different work. One may only need a clear appeal; another may involve a hack, an ID check and several ad accounts. Setting terms after we see the details is fairer than a list that fits nobody.
Terms are agreed with you before any work starts.
Business and multi-account work
When several profiles, Pages, ad accounts or client assets are involved, we look at them together and agree terms for the whole piece of work rather than one at a time.
What to send
- Your username or profile link.
- A screenshot of the notice or error, with the date visible.
- Which email or phone is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Acctfix
- Message us on WhatsApp or email with the username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
- We prepare the appeal and the supporting details, to go through the platform’s own channels.
- We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.
About Acctfix
Acctfix is an independent account recovery service. We help with hacked, disabled, suspended and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager, username claims, impersonation reports and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.
QUICK ANSWERS
Good to know.
What do you need to start?
The platform, the username or ad account ID, and screenshots of the notice.
Do you work outside the US?
Yes. People contact us from the US, UK, Canada, Australia, Europe and the Gulf.
Do you help with hacked accounts?
Yes, on Instagram, Facebook, TikTok, Snapchat, Threads and Business Manager.
Can you remove a fake account?
We can report accounts that impersonate you or your business through the platform's forms.
Do you help agencies?
Yes, with white-label work.
How do I contact you?
WhatsApp +1 934 201 2490 or team@unbanz.com.
Is my information kept private?
Yes. We use what you send only for your request.
Can I talk to a person?
Yes. Every message is answered by a person.